Residents Parking Permits
Registering for Residents Parking Permits
To initially register for your digital Residents Permits, you will need your council tax account number for verification. You can find this on your council tax bill. Please note that to protect the information on your council tax account this number cannot be given to you over the telephone.
If you do not have a copy of your bill you can;
- Telephone or email your local council tax office on to request another copy to be posted to your property.
- Visit the council tax office to collect a copy of your bill. Please note you will need to ensure that you take photo identification with you which confirms your address, a copy of your bill cannot be given to you without identification.
If you have just moved in and need to register for council tax or notify a change of address, please contact your local council tax office. You will also need to supply your postcode and house number to then be able to select your property from the search field to continue registration.
The registration process will ask for your details to set up your account, and a PIN will be sent to you by email/SMS in order that you can login to your newly created account.
If you experience difficulties with registering, please contact MiPermit on 0345 520 7007.
Purchasing permits
To purchase resident permits, select Buy Digital Permits and select the Resident Permit option.
For first time on-street resident permits, select the Resident Permit option and input your council tax number, postcode and house number/name. Select your property and continue. You will then be able to input your details to create your account and continue to make the purchase. Any further purchases can be made via the Buy Digital Permits section of your account.
If you do not have a council tax number, please provide alternative documents in the form of a tenancy agreement, completion statement showing the names of the residents, the full address and signatures of all parties, or bank statement/utility bill dated within the last 3 months to help@mipermit.com
Please note: Permit reviews are undertaken by Hampshire County Council. Should a permit be rejected, you will need to reapply in the same manner as you had done so. Payment transactions made are cancelled if a permit is rejected, meaning it will return to your available balance. Timescale for this depends on your bank/card provider.
Should you wish to discuss the reasons for rejection in depth, please contact Hampshire County Council directly via email: parking.services@hants.gov.uk .
Amending a registration
To change a registration on a permit, you would need to process a Vehicle Change Permit. To process this, select Buy Digital Permits and select Vehicle Change Permits. Process the application as required.
Please note: Permit reviews are undertaken by Hampshire County Council. Should a permit be rejected, you will need to reapply in the same manner as you had done so.
Should you wish to discuss the reasons for rejection in depth, please contact Hampshire County Council directly via the email address detailed above.
Renewing a permit
Permits can only be renewed up to 30 days in advance of the expiry date. If you have provided an email address, an email will be sent to you to advise of the upcoming expiry. Alternatively, you can view your permit at any time via the Manage Digital Permits section of your account.
To renew a permit, click the red circle next to Manage Digital Permits and click on the current active permit displayed. You will then be able to select Renew Permit from the permit details displayed and process as required.
Cancelling a permit
Should you need to cancel your permit during its period, you can contact MiPermit either via email at help@mipermit.com or by telephone on 0345 520 7007, selecting Option 2 .
Refunds are permit dependent – to find out if a particular permit is eligible for a refund upon cancellation, please review the terms & conditions set out by Hampshire County Council.
Changing an address
Should you need to change your address, please contact help@mipermit.com with a copy of the council tax bill for the new property. If you do not have the council tax bill, please provide a copy of the tenancy agreement or completion statement showing the names of the residents, the full address and signatures of all parties.