Booking Visitor Sessions

Via the website

If you have an active Residents Permit OR an active Resident Visitor Permit Access, you will have access to ‘Book a Session’ on the left side of the page.

Once you click ‘Book a Session’, you will be taken to the payment page.

If you have not added any vehicles to your account before, or if booking a vehicle for the first time, click the Add button along the Vehicle field to enter the required VRM. When a vehicle has been added, the Vehicle dropdown can be clicked to select a previously added vehicle from the list.

You will then need to select the location, which should reflect your Parking Zone. You might have a couple of additional options if you have “Over 60” or “Newborn” entitlement:

You will then need to select when you would like the session to start by clicking the “When” dropdown. You can schedule these either immediately or up to 7 days in advance.

Once you have selected when the session should start, you can then click the “Duration” dropdown to pick a duration:

You will then need to click the green ‘Create Stay’ button in the bottom right of the page.

This will display a summary of the session, where you can either go back and make any adjustments if required, or confirm the session details are correct and enter payment details (if you already have a valid payment method added to your account, you can use these to pay for the session, bypassing the need to enter payment details at this point).

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Via the App

To book sessions on the app, first select the Menu option (Kebab icon) in the top left, then select “Pay to Park”.

Search for the location by using one of the following:

• Search - If you enter “VP”, you should see a list of eligible locations

• Nearest - Using the nearest function should display only the Zone you are eligible for.

Once you have found your location, you can add it to your Favourites to make it easier to access, rather than using Search or Nearest. (Locations can be added to your favourites list by tapping the Star Icon along the location field, then accessed by pressing “Favourites”).

Once the location is selected, you’ll then need to select the “Pay to Park” option.

If you have not added any vehicles to your account before, or if booking a vehicle for the first time, click the + New button along the Vehicle Registration field to enter the required VRM. When a vehicle has been added, the Vehicle Registration field can be selected, and a previously added vehicle can be chosen from the list instead.

You will then need to select when you would like the session to start by selecting the “When” field. You can schedule these either immediately or up to 7 days in advance.

Once you have selected when the session should start, you can then select the “Duration” field to pick a duration from a list.

Select Continue to display a summary of the session, where you can either go back and make any adjustments if required, or confirm the session details are correct and pay for the session. You can use either Apple Pay or Google Pay, depending on your device, or use the pre-registered payment card on your account. If you do not have a pre-registered payment card on your account, selecting Pay with Card will prompt you to enter your payment details.