Two Hour Resident Permits
To purchase Two Hour Resident permits, select Buy Permits and select the Two Hour Resident Permits & Season Tickets option.
For first time Two Hour Resident Permits, select the Two Hour Resident Permits & Season Tickets option and input postcode and house number/name. Select your property and continue. You will then be able to input your details to create your account and continue to make the purchase. Any further purchases can be made via the Buy Permits section of your account.
Please note: Permit reviews are undertaken by MiPermit. Should a permit be rejected, you will need to reapply in the same manner as you had done so. Transactions made are cancelled if a permit is rejected, meaning it will return to your available balance. Timescale for this depends on your bank/card provider.
Should you wish to discuss the reasons for rejection in depth, please contact MiPermit directly.
New permit purchases generate a Time Clock which is posted to your address by MiPermit. No new Time Clocks will be provided if you have held a Time Clock for that vehicle in the previous 6 months. Should your Time Clock no longer be useable, please review the Replacing A Time Clock section.
Amending A Registration
To amend the registration on your permit, log in to your account and click Manage Permits. Click on the current active permit and you can then select Edit Registrations from the permit details displayed. Amend as required and save. This will make an immediate change. For any changes required in advance, please contact MiPermit to schedule a change for a future date.
Renewing A Permit
Permits can only be renewed up to 30 days in advance of the expiry date. If you have provided an email address, an email will be sent to you to advise of the upcoming expiry. Alternatively, you can view your permit at any time via the Manage Permits section of your account.
To renew a permit, click the red circle next to Manage Permits and click on the current active permit displayed. You will then be able to select Renew Permit from the permit details displayed and process as required.
Cancelling A Permit
Should you need to cancel your permit during it’s period, you can contact MiPermit either via email at firstname.lastname@example.org or by telephone on 0345 520 7007, selecting Option 2 .
Refunds are permit dependent, please review the terms & conditions set out by Malvern Hills District Council.
Changing An Address
Should you need to change your address, please contact email@example.com with a copy of the council tax bill for the new property. If you do not have the council tax bill, please provide a copy of the tenancy agreement or completion statement showing the names of the residents, the full address and signatures of all parties.
Replacing A Lost/Damaged Time Clock
Should you need to replace a lost or damaged Time Clock, log in to your account and select Manage Permits. Click on the current active permit and you can then select Edit Registrations from the permit details displayed. Select Replace Permit and process as required. A new Time Clock will then be sent to your address by MiPermit.