Visitor Parking Permits & Visitor Scratchcard Permit Books

Purchasing Permits

To purchase permits, log in to your account and select Buy Digital Permits followed by Visitor Permits or Visitor Scratch Card Books.

Please note: Annual visitor permit allocations depend on your permit zone. You will be able to obtain a maximum of 2 bundles per year for your address.   You can choose to have all digital permits; all scratch card permits, or 1 of each type.

Visitor permits reallocate based on the date purchased in the previous year, so for example, if you were to purchase 1 book of scratch cards today, they would not be available again until this date the following year. You can view your purchase dates via the Payment History section of your account.

You may be asked to upload a proof of address with your application, and this will then be subject to approval by the Council.  You will be notified when your application has been approved or declined.

If approved digital visitor permits can be used straightaway. Scratch card books will be sent out to the billing address by first class post.  Allow 3 -5 days for delivery.

 

Activating Digital Visitor Permits

Digital Visitor Permits can be activated up to 14 days in advance via the App, Website and Phone options, Text activations are instant. If you have purchased paper permits, these will be sent to you by MiPermit. Please see below methods of activation;

App

Log in to your account in the same manner as you would the website. Click the menu button (three stacked horizontal lines) to reveal the permits option, select this and then select activate visitor permits.

You will need to enter your visitors vehicle registration number and select the type of visitors permit to use (if you have various types), the date/time to activate the permit, and the duration required.

Website

Login to your MiPermit portal and click Activate Visitor Permit. Alternatively, you can select Manage Digital Permits and select Visitor Permits.

You will need to enter your visitors vehicle registration number and select the type of visitors permit to use (if you have various types), the date/time to activate the permit, and the duration required.

Phone

To activate a permit over the phone, please call 0345 520 7007 and select option 1 . When calling in to park a visitor, please allow for waiting time.

We will require the vehicle registration, starting time and ending time of the stay.

Text

You will need to have the mobile number that you are using linked to your account. Text VISITOR followed by the registration of the vehicle and the number of hours required to 61600 .

SMS costs to 61600 may vary depending on your network provider. Please contact your provider for more information.

A visitor permit will only be active once you have received a text message back confirming that it is active.

Cancelling A Permit

Should you need to cancel digital visitor parking permits permit at any time or due to change of address, you can contact MiPermit either via email at help@mipermit.com or by telephone on 0345 520 7007, selecting Option 2.

Pro-rata refunds for unused hours may be given, however refunds cannot be given for unused scratch card permits.  Please review the terms & conditions set out by Devon County Council.